New clients please complete both of the below forms before your first session or class.
Service Agreement and Fitness Assessment are below
Personal Training Service Agreement
This agreement is between Wellbeing Wayfinder ("the Trainer") and the Client. By purchasing personal training services, packages and programmes from Wellbeing Wayfinder, the Client agrees to the terms below.
1. Scope of Services
The Trainer will provide personal training and/or coaching services, exercising reasonable care and skill at all times.
2. Health & Responsibility
The Client confirms that all health information provided is accurate and up to date. The Client agrees to inform the Trainer of any changes to medical status, injury, or medication. Participation in training is voluntary, and the Client accepts responsibility for their own health and safety during sessions. The recommendations, advice and instructions provided by Wellbeing Wayfinder are in no way intended to replace or be construed as medical advice.
3. Programming, Packages & Usage Window
Personal training packages must be used within 3 months of the purchase date unless otherwise agreed in writing. Any sessions not used within this period will expire and are non-refundable. Packages are non-transferable and may not be shared with another individual.
4. Payments & Refunds
All sessions and packages must be paid for in advance. In line with the Consumer Contracts Regulations, clients who purchase online or remotely have a 14-day cooling-off period. If training begins during this period at the Client's request, any refund will be pro-rated to reflect sessions already delivered. Once the cooling-off period has passed, no refunds will be issued except where required by law. Nothing in this agreement affects the Client's statutory rights under the Consumer Rights Act 2015.
5. Cancellations & No-Shows
Sessions must be cancelled or rescheduled with a minimum of 24 hours' notice. Late cancellations or failure to attend will result in the session being charged in full. Repeated late cancellations may result in termination of services without refund.
6. Trainer Cancellations
If the Trainer needs to cancel a session, it will be rescheduled at a mutually convenient time. If rescheduling is not reasonably possible, the session will be credited to the Client's account.
7. Results Disclaimer
The Client understands that results vary between individuals. No guarantee of specific outcomes is given, and refunds will not be issued due to lack of progress, inconsistent attendance, or failure to follow guidance.
8. Termination
The Trainer reserves the right to terminate this agreement if the Client behaves in a way that is unsafe, abusive, or inappropriate. In such cases, unused sessions may be forfeited.
9. Acceptance of Agreement
By purchasing and/or attending personal training sessions, the Client confirms acceptance of this agreement and all associated policies.